Contact details
 Wise Resolutions VA
Virtual Assistant
Email: hikmat@wise-resolutions.com

What information we collect, use, and why

We may collect or use the following information to provide our services:

  • Names and contact details
  • Website user information (including user journeys and cookie tracking)

We may also collect or use personal information to comply with legal requirements:

  • Name
  • Contact information
  • Any other personal information required by law (e.g. for tax purposes)

To deal with queries, complaints or claims, we may collect or use:

  • Names and contact details
  • Correspondence

Most of the personal information processed is provided directly by you when completing the Client Enquiry Form on https://wise-resolutions.com.

Our lawful bases for processing

We rely on different lawful bases under UK GDPR depending on the purpose:

  • Contract – where we need the information to provide services you have requested or to carry out a contract with you.
  • Consent – where you have given us permission to use your information (you can withdraw this at any time).
  • Legal obligation – where we are required by law to collect or retain certain information (e.g. HMRC).
  • Legitimate interests – where the use of your information is necessary for us to operate our business efficiently, and this does not override your rights

Our legitimate interests

We use names and contact details to communicate with clients, deliver virtual assistant services, and send invoices or other essential service-related information. This is necessary to provide the services our clients expect. The information we collect is minimal, limited to what is necessary, and is not used in ways clients would not reasonably expect.

Data retention

We keep your personal information only for as long as necessary:

  • Client financial records (invoices, contracts, payment details): kept for up to 6 years to comply with HMRC requirements.
  • General client information (emails, project notes, enquiry forms): normally deleted within 12 months after the end of our working relationship, unless needed for legal claims.

Your data protection rights

Under UK GDPR, you have rights including:

  • Right of access – to request copies of your personal information.
  • Right to rectification – to correct or complete inaccurate data.
  • Right to erasure – to ask us to delete your data.
  • Right to restrict processing – to limit how we use your data.
  • Right to object – to object to our use of your data.
  • Right to data portability – to request your data be transferred to another organisation.
  • Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

If you make a request, we will respond within one month. To exercise your rights, please contact us using the details at the top of this notice.

How to complain

If you have concerns about our use of your personal data, you can contact us using the details above.

If you are not satisfied with our response, you may complain to the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

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